• Crafted from premium natural alabaster, selected for its soft translucency and refined veining.

• Each lighting piece is individually handmade, ensuring a unique pattern and ambient glow.

• Equipped with high-quality LED components designed to enhance alabaster’s warm, diffused light.

• Metal or brass details (if included) feature a protective finish to maintain their appearance over time.

Care Instructions

• Clean the alabaster surface gently using a soft, dry microfiber cloth.

• Avoid water or liquid cleaners — alabaster is a porous stone and can absorb moisture.

• Do not use chemical, acidic, or abrasive cleaning products, as they may damage the surface.

• Keep away from direct sunlight to prevent long-term discoloration.

• Always power off and unplug the fixture before cleaning any electrical components.

• Use only the recommended LED bulbs or LED strips to ensure longevity and prevent heat damage.

• Indoor use only — alabaster is sensitive to humidity and outdoor conditions.

• Handle with care; natural alabaster can chip or crack if subjected to impact.

• Orders ship within 2–5 business days (custom items need extra time).

• UAE delivery: up to 3 days.

• International delivery: up to 29 days, depending on destination & customs.

• Shipping rates are calculated at checkout.

• Tracking number sent via email/SMS after dispatch.

• Custom-made alabaster pieces need 15–45 days production before shipping.

• Report any shipping damage within 24–48 hours with photos.

• International customers are responsible for customs/VAT fees.

Return & Refund Policy

• Issues must be reported within 7 days of delivery.

• Shipping damage: report within 24–48 hours.

• Returns accepted only for defective, damaged, or incorrect items.

• Custom-made items are non-returnable unless defective.

• Items must be unused and in original packaging.

• Refunds processed within 7–14 business days after inspection.

• If the item is defective, Alastra covers return shipping; otherwise, customer pays.

• Contact: info@alastralight.com / +971 501 594 577