Terms of service
1. Introduction
Welcome to Alastra. By accessing, browsing, or purchasing from our website, online store, or any Alastra sales channel, you agree to comply with and be bound by the following Terms of Service.
These terms apply to all users, including customers, visitors, and partners.
If you do not agree to these terms, you may not use our services or purchase our products.
2. Company Information
Alastra specializes in handcrafted alabaster lighting fixtures and customizable decorative lighting products.
All products are designed, produced, or supplied according to Alastra’s quality standards and policies.
3. Use of the Website
By using our website, you agree that:
• You will provide accurate and complete information when placing orders or creating an account.
• You will not misuse the website, engage in fraudulent activities, or interfere with its security.
• You are responsible for keeping your account details and password confidential.
Alastra reserves the right to suspend or terminate any account that violates these terms.
4. Product Information
• We make every effort to display product details, specifications, and colors accurately.
• Due to the natural nature of alabaster and handcrafted items, variations in color, veining, and texture are normal and not considered defects.
• Custom sizes, finishes, or designs may require additional production time.
Alastra reserves the right to modify product information at any time without prior notice.
5. Pricing & Payments
• All prices are listed in local currency unless stated otherwise.
• Alastra reserves the right to update prices, apply promotions, or correct pricing errors at any time.
• Orders are confirmed only after full or partial payment, depending on the agreed terms.
• Payment methods accepted include bank transfer, online payment gateways, or other listed methods.
6. Order Acceptance & Cancellation
• Alastra may reject or cancel an order in cases such as payment issues, stock unavailability, or suspected fraud.
• Customers may request order cancellation within a reasonable timeline; however, custom-made products cannot be canceled once production has started.
7. Shipping & Delivery
Shipping timelines are estimates and may vary based on:
• Customer location
• Courier operations
• Customs procedures
• Production time for handcrafted or custom-made products
Alastra is not liable for delays beyond its control but will make every effort to keep the customer informed.
8. Returns & Refunds
Returns and refunds are handled in accordance with Alastra’s Return & Refund Policy.
Key points include:
• Defective, damaged, or non-conforming items are eligible for repair, replacement, or refund.
• Custom or made-to-order products are non-refundable, unless defective.
• Customers must report issues within the specified timeframe and provide proof of purchase.
9. Warranty
• All products include a warranty period as specified in the product documentation or invoice.
• Warranty covers manufacturing defects only.
• Warranty does not cover damage caused by improper installation, misuse, mishandling, or unauthorized repairs.
10. Intellectual Property
All content on the Alastra website — including logos, product images, designs, text, and layout — is the property of Alastra.
Unauthorized use, reproduction, or distribution is strictly prohibited.
11. Limitation of Liability
To the maximum extent permitted by law:
• Alastra is not responsible for any indirect, incidental, or consequential damages arising from product use, installation, or website access.
• Professional and licensed installers must be used for electrical and lighting installation.
• Alastra is not responsible for issues arising from improper installation.
12. Custom-Made Products
For handcrafted alabaster lighting or custom designs:
• Natural variations in stone color and pattern are expected.
• Production timelines may vary depending on design complexity.
• Once confirmed, custom orders cannot be canceled or refunded unless defective.
13. Privacy & Data Protection
Customer information is handled in accordance with our Privacy Policy.
We are committed to protecting your personal data and ensuring secure transactions.
14. Governing Law
These Terms of Service are governed by the laws of the United Arab Emirates.
Any disputes will be resolved under the jurisdiction of UAE courts.
15. Changes to Terms
Alastra reserves the right to update or modify these Terms of Service at any time.
Changes take effect immediately upon posting on our website.
16. Contact Information
For questions, concerns, or support inquiries, please contact us:
Email: info@alastralight.com
Phone: +971 501 594 577
We are committed to providing clear and professional assistance.